Customer Success is your strongest asset to grow your business
Grow faster with a customer-centric approach. Learn MoreAbout MeHere’s How I Can Help.
I consult with B2B software companies of all sizes and specialize in defining and implementing revenue growth strategies through customer success. From strategic planning to repeatable processes and automation my services are designed to optimize your customer experience and enable your company’s revenue growth.
Plan
Customer Segmentation
Customer Journey Mapping
Customer Engagement Model
Organization Structure
Deliver
Success Plans
Executive Business Reviews / QBRs
Renewal & Retention Playbooks
Metrics Definition & Analysis
Optimize
Customer Health Score
1: Many (Tech-Touch) Enablement
Growth & Expansion Playbooks
Product Feedback Loop
Customer Advocacy
About Karen Hogg
Chief Customer Officer
Hi. I’m Karen Hogg. I’m passionate about customer success and have over 20 years experience across all aspects of the customer journey: sales and account management, implementation, on-boarding, support and customer success. I’ve directly coached and mentored customer-facing teams at seven companies and consulted with many more. I help CEOs and Customer Success teams create plans and execute repeatable and scaleable processes that deliver customer value, long term advocacy and revenue growth. I’m an avid hiker, cyclist and cook, and live in Toronto with my husband and two daughters.
Companies & People I’ve Worked With
Karen has been a tremendous resource in developing Customer Success at Athennian. She quickly assessed our needs and identified the highest priority areas to focus on. She worked with us to develop content we could use immediately – both internally and with customers, differentiating our service offerings, identifying key success factors for on-boarding, and strategies for uncovering the customer’s desired outcomes. I would recommend Karen [and Strive Engagement] to any Executive Team looking to build out Customer Success.
Karen’s approach to Customer Success is strategic and straightforward. She helped us refine key team skills, system requirements and touch points to better support our customers along the customer journey. I would recommend Karen to any company looking to build or scale their Customer programs.