Why Work With Me?
Customer Success Consulting
My view of Customer Success goes beyond just Customer Success Management. A Customer Success strategy should consider the entire customer journey. Drawing on my expertise across Customer Success Management, Onboarding, Professional Services, Customer Education and Customer Support, I will work with your team to create a plan and build best practice processes that will deliver the best possible outcome for you and your customers.
About Karen Hogg
Hi. I’m Karen Hogg. I’m passionate about customer success and have over 20 years experience across all aspects of the customer journey: sales and account management, implementation, on-boarding, support and customer success. I’ve directly coached and mentored customer-facing teams at seven companies, and consulted with many more, spanning start-up and scale-up through global tech giants. I help founders and teams create repeatable and scaleable processes to deliver expansion growth, customer value and long term advocacy. I’m an avid cyclist, hiker and cook, and live in Toronto with my husband and two daughters.